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ASUS With Official Support In Our Forums, Promises To Fix Transformer Prime Issues

ASUS With Official Support In Our Forums, Promises To Fix Transformer Prime Issues

ASUS Technical Marketing Manager Gary Key has ventured into our forums to provide assistance to owners of the Transformer Prime tablet with some issues they’re facing. Namely, they are:

BT/WiFi Fallout Issues

1. WiFi and BT turned on and active.
a. Stream a media source via WiFi for playback to a BT device (headphones, speakers, etc) and the signal degrades to the point where the streaming source stops and requires a reset to the BT device. This is the most common problem reported although using several BT devices (keyboard, mouse, headset) and using the Internet Browser to simply view media content has also been reported as a problem when using BT input devices.

Serial Number Not Found

1. System will not auto or manual update to the latest firmware or image.
a. Go to Settings, Backup and Reset, start a Factory Data Reset. Please do this and after the reset let the unit remain active (settings, display, sleep, always on) for 15 minutes with a WiFi connection active so the system can sync with the ASUS servers. Hopefully the system will see the update, if not please go to settings, About Tablet, and then double tap on System Firmware Update please. If that does not work, please PM the serial number of your unit.

Random Lockups after ICS update

1. System might randomly lockup or generate a blind screen effect after the ICS update. I have received a few reported cases matching this behavior and we will be in contact with most of you in the near future.
a. If we do not contact you directly, it does not mean we are not working on this problem. I have read all the messages and randomly selected a couple of users for further contact. We will have a fix for this problem shortly.

The serial number issue is related to the Android 4.0 Ice Cream Sandwich update, which began its rollout last week. The Bluetoooth/WiFi issue is still under investigation, while fixes for the other ones are forthcoming.

It’s great to see official support from a device manufacturer coming to our forums, so if you want to read up on any of those particular issues click the corresponding link to their respective forum thread. To give you some history, we’ve tried working with HTC, Samsung, and Sony Ericsson in the past, but always ended up at a dead-end. The companies have a strange stance towards XDA: the more technical people at the companies see value in our community and what the developers do, but at the same time, executives are scared to do anything with us because we void warranties and all that stuff.

Considering this, it’s definitely refreshing to see ASUS taking a different stance. Props to them and Gary for that. And just so you know, dear other companies: ASUS scored some major karma points with us. Especially after giving in to community demands to unlock the Transformer Prime bootloader. Motorola, it’s your turn.

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