It seems that Samsung cannot get away from problems with the Galaxy S devices. Some of the most common things that you will see if you went into any of the Samsung S fora would be issues with GPS, lag, and more. The kiss of death for any hardware manufacturer happens when the device begins to exhibit hardware flaws, limitations, or failures, with the latter being the worst. There have been numerous reports from many of our members that the Bell variant of the Vibrant has issues with the internal SD failing. Upon contact with Samsung, many users were prompted to ship their devices back to the manufacturer where they traced the error back to a faulty motherboard or even a bad flash, which required them to use Samsung tools to reflash the devices. Others have reported Samsung blaming the failures on the Froyo updates.
The truth of the matter is that none of these seem to be neither the root nor the cause of the problems. Many members, including XDA member An Droid have been wondering about this and decided to create a poll asking others who may have experienced this premature failure what their take on this was. The results do not match with what Samsung is saying. For instance, people have been having similar issues even before the Froyo update, and as for the ones who sent their device to Samsung for repairs (whether it is a new flash or a new motherboard), units have been reported to fail once again.
The whole thing points to the internal SD storage card failing, which in essence will prevent Android from booting. This has been confirmed by many, and since proper root cause analysis seem to not be taking place, XDA member arr0ww has taken this matter into his own hands by starting a formal complain against Bell and Samsung.
I have been in contact with Chris Olsen from “Olsen On Your Side” from CTV about our issue with the i9000m sd card failures.
He has suggested that the best way to go about sending proper complaints is to go through the Commissioner for Complaints for Telecommunications (CCTS). The Commissioner has the pull to start pushing these big companies around. The Commissioner already brought a case against Bell for the National Do Not Call List that Bell did not abide by.
Chris Olsen will contact the Commissioner in the new year to see how many complaints he has received.
So, what do you think? Should Samsung pay attention to their customers and maybe try to see if the internal SD is at fault? Leave your comments below.
If you are having this problem and would like to participate in the complain, please follow the instructions in this thread.
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