Of all the complaints we as Mods and Admins get about XDA, 95% relate to a small minority of users–most of them new to the community–who are disrespectful and rude, and that come to XDA with a sense of entitlement. These non-contributing members are the bane of XDA. They ruin the fun for everyone else, and most importantly, they clutter our forums and make miserable our most prized members: the developers. Today we’re announcing an effort to “take back the community” and restore a feeling of the XDA that once was.
Over the past six months we’ve made several changes at XDA in terms of our ability to combat these troublesome members. We’ve increased the moderator team. We’ve added tools so that mods can more effectively deal with complaints. We’ve made simple changes to the community–like allowing unregistered members to download attachments–to actually reduce the number of registrations on XDA. Fewer registrations, we hoped, would reduce post volume, de-cluttering the development forums so that developers could talk in peace. The day after we flipped the switch on attachment downloading, daily registrations dropped by 70%.
We’ve done all of this, but it hasn’t been enough.
Today we are introducing a new initiative on XDA known internally as project “Iron Fist.” Iron Fist represents a major augmentation of our moderation efforts. We have unleashed the mods and given them the a mandate to clean the site. The name “Iron Fist” is a bit of an inside joke among the moderators–we are very clearly not an unyielding Gestapo. Our mantra is “Firm but Fair”: we will not tolerate flaming, trolling, ridiculous demands of developers, or blatant disregard for the rules. Our moderators have a new license to give infractions and impose short- and long-term bans. They will act swiftly and decisively to root out troublesome members.
If they disagree with a moderator’s actions, users CAN complain (not in the forums, only via Private Message). We are putting systems in place to ensure that mods ask for advice from the team in complex situations. Senior mods and administrators will do everything we can to ensure that moderators wield their power for good, not evil. Fair but firm. Firm but fair. It’s a balance we strive for daily, and this is a responsibility we all take seriously.
XDA’s ultimate goal as a site is to further the development of mobile platforms. The site is an endless library of knowledge for those who are here to learn. To the developers and long-time members who have been with XDA for years, this post is mostly for you guys. We want you to know that we are doing everything we can to make this the best possible place for all of you and to ensure that all the new members understand what XDA is truly about.
As always, feel free to PM me with ideas/thoughts/suggestions._________