Former Writer · Sep 12, 2012 at 05:00 pm

ASUS Unlocker Tool Broken, ASUS Claims RMA is the Answer

Here we go again. Lately, on the bootloader front, it seems companies are waffling in their stances. You have Samsung devices with locked bootloaders and Motorola unlocking bootloaders. One OEM that has been usually compliant with the demands of their customers is ASUS. We’ve brought you news on their frequently released unlocker tools before. As it turns out, one of them isn’t working.

ASUS Transformer Prime owners have been having trouble with their version of the unlocker tool for a couple of months now. It began as a few people having issues and has since ballooned into a sizable problem. The cause of the issue is unknown, but the long and short of it is that the bootloader unlocker tool for the Prime isn’t working. When attempted, users get this error message:

An unknown error occurs, which may be a network connection issue.
Please wait and try again later

XDA Senior Member nhshah7 created a thread on the matter to see how many users were affected. As it turns out, quite a few are. Developers and members alike became perplexed at the problems so they went about finding methods to fix the issue.

So where does this leave everyone? Users and developers have narrowed down the problem thanks to logcat to the following:

D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!

D/KeyBoxService(10158): === OTA BEGIN

E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused

D/KeyBoxService(10158): === Retry after 600 seconds.

D/KeyBoxService(10158): === OTA END

Thankfully, a public outcry or a petition may not be necessary as ASUS is trying to fix the problem. Most recently, as of 9/10/2012, ASUS actually commented in the thread itself to let users know that Canada and US customers’ tablets can be fixed, but it requires a RMA. Says ASUS_USA:

I cannot speak for other countries or regions, but if you are located in the US or Canada, our facilities do have a fix for the unlock error. However, as Mason said, it does require that you send it in for RMA.

The call center and technical support might not be aware, but our technicians already know the procedure on how to fix it. I apologize to all of those who have tried to get an RMA for this through the call center. They are instructed not to assist with issues regarding unlocking device – as we all are. However, we understand that this is a special issue, and have set-up a repair process for the affected tablets.

Granted, this is for US and Canadian customers only. However, this is a positive step forward, and it could lead to support for other countries as well. For more information, check out the original thread.


_________
Want something on the XDA Portal? Send us a tip!
Emil Kako · Jan 31, 2015 at 02:59 pm · 2 comments

Do You Prefer Physical or on Screen Buttons?

More and more smartphone manufacturers have been moving towards on-screen buttons, with Google really pushing for it over the physical button alternative. However, there are still a few OEMs (we're looking at you, Samsung) that have preferred to keep things a bit more traditional. Tell us which way you prefer and why.

DISCUSS
Pulser_G2 · Jan 31, 2015 at 02:08 pm · no comments

New AOSP Branch Details Potential Build System Upgrades?

While there are frequent unexplained changes and pushes to Google's AOSP repositories, an interesting-looking new branch has been pushed out recently, called "master-soong". Taking a look at the changes made to the manifest repository (which is used to specify the repositories to be downloaded when building Android), it appears there are some new repositories making an appearance. Of note here are new prebuilt repositories for Go, and Ninja. Go is a programming language, created by Google, which compiles to produce...

XDA NEWS
GermainZ · Jan 30, 2015 at 09:29 pm · 1 comment

Send Links to Any Nearby Device with CaastMe

There already are many solutions on the Google Play store if you want to send a link to one of your devices -- but what if you wanted to do it quickly without having to install any software or logging in to a website on the recipient end? Most apps require you to do either or both, which can be a hassle (or even a security risk) in some cases. Luckily, XDA Forum Member wyemun has developed CaastMe. Inspired by...

XDA NEWS