XDA Contacts & Help
Located in sometimes-sunny, sometimes-not Southeastern Pennsylvania.
1400 N. Providence Rd.
Media, PA 19063
We receive hundreds of emails per day. This page helps us more efficiently handle your questions and concerns.
We will NOT respond to requests for technical assistance with your phone. For these types of questions, search the XDA forums carefully for a post that already addresses your issue. If you can’t find one, make a new post in an appropriate forum or thread.
|Advertise on XDA.|
|Legal issues on XDA.|
|Commercial inquiry about development or consulting.|
|Partner with XDA.|
|Contact the webmaster.|
|Contact the owners.|
Problem Resolutions and Contact Forms
I want to register for a new account but don’t know how.
Welcome to XDA. All new accounts must be made within our forums. These usernames can then also be used to comment on news posted within the XDA portal. Use this form to register a new account. If you are still having problems, use our general contact form to email the webmaster.
I registered but can’t post messages or download attachments.
We send an activation e-mail to your account after registering or after an e-mail address change. Please make sure you have clicked the link in this email. It can often end up in your spam box. Use this form to re-send the link if you still can’t find the email. If that doesn’t solve your problem, use the form below (in the answer to the next question) to email the webmaster.
I never received an activation email after registering my new account.
First check your spam folder. Next, use this link to request that the email be re-sent. If that, doesn’t work, use this form and we will help you manually activate your account.
When I post in the forums, it says my account must be verified. Can you verify me?
In order to combat spam, we have placed several restrictions on new user accounts, including the inability to post any links to external sites. These restrictions are removed automatically after you make a certain number of posts (between 5 and 10). There is no way for any of the moderators or admins to speed this verification process, though you can speed it by actively engaging in discussions in the forums. But please, please don’t post junk just to get your post count up!
I want to add a signature to my forum posts, but I can’t find where to do that.
In order to combat spam, we have placed several restrictions on new user accounts, including the inability to use signatures. This particular restriction is removed after you make eight posts, but please don’t post junk just to raise your post count. Once you make eight posts, the system will auto-promote your account (this script runs every hour), and you will be able to edit your signature. You can find this option on the user control panel (accessible at all times in the forums using the “Quick Links” menu item). If this answer didn’t solve your problem, use our general contact form to email the webmaster.
I want to report an invalid link or attachment.
The fastest way to do this is to send a private message to the moderator for whatever forum you were browsing. Here is a list of all moderators (scroll down for the forum-specific moderators).
I donated to XDA but did not get my stars.
You are awesome. Thanks for the donation! Please fill out the form below completely, and we should be able to get you your stars within a couple days– we process all these requests once or twice per week.
I lost my username and/or password.
Use this link for the automated password reset form. If that doesn’t work, contact the webmaster.
I want to be a Recognized Developer on XDA.
Click this link for more info.
I have a complaint about a moderator.
Please send a private message to the Moderator Committee.
I want to report some sort of abuse (spam, unruly behavior, etc) in the forums.
There is a “report” icon/button on every private message and every post in the forums. Please use these buttons. Our wonderful moderators very effectively deal with these issues. Remember: the moderators constantly make judgments when they deal with reported posts. Please don’t be upset if you disagree with their actions–they really do the best they can!
I love XDA and I want to tell you about how much I love XDA.
We love you too. Tell us all about it (in detail) with the form below. Please don’t be upset if we don’t respond to your messages of praise, but we really do appreciate them (and excitedly read them all) even if we don’t respond.
I have a suggestion on how to make the site better.
There is a forum for suggestions. We read this often. But, if you really want to tell us your suggestion privately, use the form below.
I want more information about advertising on XDA.
We appreciate your interest. We have a very, very small staff here, but we will do our best to get back to you quickly. It would be helpful if you indicate some sort of ballpark advertising budget. Use this form:
I have a legal issue to discuss with the owners of XDA.
We take all legal issues very seriously. Please use this form to contact us. It is very helpful if you ensure we have some way of verifying that you are who you say you are.
I want to partner with XDA.
Use the form below and be as detailed as you can. Your input here is delivered directly to the owners of XDA. If you’re getting in touch with a commercial inquiry about development or consulting, click here.
I am a spambot and want to spam you using these contact forms.
In that case, use this link to email us.