Will Verduzco · Jan 29, 2014 at 11:00 pm

Put Down the Pitchforks; HTC’s John Mackenzie Apologizes for KitKat Delay on the US Carrier HTC One

When Android 4.4 KitKat was released in the home stretch of last year, many OEMs came forward to announce their update plans for their current flagship devices. HTC was one of these manufacturers, and they were bold enough to announce that all US carrier variants of their flagship HTC One would receive the KitKat goods in 90 days or less.

For the most part, HTC has been quite good about getting updates out to various versions of the One. For starters, the Google Play edition was broken off a piece of that KitKat bar just about two weeks after the OS was announced. Then not too long after, we saw Android 4.4 make an appearance on the Developer and Unlocked variants of the One.

Now, we are approaching the self-imposed 90 day deadline that HTC originally strove to achieve, but it seems as if we won’t be seeing KitKat hit US carrier devices in the next few days. Now before you get ready to pick up those pitchforks and take your digital stampede over to Twitter and other forms of social media, it’s important to realize that not all of this is directly under HTC’s control. In fact, in an effort to boost transparency regarding firmware updates, HTC went so far as to explain why carrier-branded devices lag behind their GPe counterparts.

Now, HTC America’s President John Mackenzie has issued a statement apologizing for the fact that the company will unfortunately fail to meet their rather aggressive deadline. However, there is good news in all of this. First off, it’s commendable that the company is admitting and taking ownership for this issue, as it shows that the ailing company genuinely cares for its consumers. Second, if you take a look at HTC’s software update page, the status for these branded devices states that they are currently undergoing carrier certification. Thus if we take HTC at face value, they have already sent updates to all major US carriers and the delay is now due to the carriers rather than HTC. And finally, Mackenzie states that the update will go live in a couple of weeks.

We should applaud HTC for coming forth and taking ownership of this small setback. After all, it’s better that they’re actively are working on pushing out these updates and keeping their promises, as well as holding themselves accountable for when they fail to meet their self-imposed deadlines. What are your thoughts on the delay and HTC’s apology letter? Let us know in the comments below!

[Source: HTC (1, 2)]


_________
Want something on the XDA Portal? Send us a tip!

Will Verduzco

willverduzco is an editor on XDA-Developers, the largest community for Android users. Will Verduzco is the Portal Administrator for the XDA-Developers Portal. He has been addicted to mobile technology since the HTC Wizard. But starting with the Nexus One, his gadget love affair shifted to Google's little green robot. He is also a Johns Hopkins University graduate in neuroscience and is now currently studying to become a physician. View willverduzco's posts and articles here.
Aamir Siddiqui · Jun 30, 2015 at 02:43 pm · 2 comments

Beats Music No Longer Accepting New Accounts

Whenever Apple launches a new product or service, it definitely manages to grab the attention of all. Whether you love the company and or its products, or you hate it, there's no denying that Apple does make more people interested in things, old or new. When the company announced Apple Music, it directly took aim at the user base of iTunes which had migrated to the streaming convenience of Spotify and later, Google Play Music. In order to further bolster...

XDA NEWS
Emil Kako · Jun 30, 2015 at 02:37 pm · 3 comments

Do You Do Self-Repairs on Your Devices?

As smartphone designs become more and more complex, self-repairs on devices are also becoming more complicated. Unibody handsets like HTC's One flagship series can sometimes be a nightmare to repair if the person doesn't have much experience. That, of course, all depends on the device you are attempting to repair though. So, how many of you do self-repairs on your devices? Let us know why or why not in the comments below.

DISCUSS
Faiz Malkani · Jun 30, 2015 at 02:03 pm · 3 comments

Sony Z4 Slips Out of Top 5 Smartphones in Japan

In a bid to streamline its flagship series which had been losing credibility over the past few years due to their 6 month release cycles, Sony announced that releases would be pushed back to the standard duration of one year instead. When Sony's 2015 flagship was unveiled as the Z4 in Japan and the Z3+ across the rest of the world, enthusiasts everywhere expected things to take a turn for the better, in lieu of the aforementioned announcement. However, two months...

XDA NEWS
Share This