Captainkrtek · Oct 23, 2010 at 12:00 pm

Sprint Service and Repair Changing Next Week

Starting this coming week, Sprint will be announcing a change in their Service and Repair department. Thanks to our source that will remain unnamed, we have access to exclusive information on this change. People who have TEP (Total Equipment Protection) will receive better benefits and will have to pay less if their phone breaks. If in warranty and with no TEP, these are the features you receive:

  • Free software upgrades
  • Repair or Exchanges for 35$ due to:
    • Mechanical Electrical Error
    • Normal Wear and Tear
    • Missing Components
    • Cracked Housing/LCD
    • Broken Hinge/Port/Lenses

For those who are not under TEP and have such issues as a damaged circuit board, liquid damage/corrosion, a smashed device in 3+ parts, or a stolen/lost device they will either have to Upgrade or purchase a new device at MSRP.

But for those under TEP they will receive better service. Under the $7 a month plan you will receive the following:

  • Free software upgrades
  • Repair or Exchanges for Free due to:
    • Mechanical Electrical Error
    • Normal Wear and Tear
    • Missing Components
    • Cracked Housing/LCD
    • Broken Hinge/Port/Lenses
  • a $50/$100 Claim via Asurion (Insurance Provider) for Damaged beyond repair devices such as ones with a damaged circuit board, liquid damage/corrosion, or a smashed device in 3 or more pieces. And anyone with a lost or stolen device will also get the same above $50/$100 Claim via Asurion.

Do you think that the services offered are better? Give us your opinion.


_________
Want something on the XDA Portal? Send us a tip!
TAGS:

Captainkrtek

Captainkrtek is an editor on XDA-Developers, the largest community for Android users. My name is Steven, Im a resident of Seattle Washington and an owner of a Droid Eris, Moto Droid 1, and an HTC Mega. I moderate 7 forums and am a News Writer for XDA. If you have any news tips or need help with your Android phone feel free to PM me! View Captainkrtek's posts and articles here.
Mathew Brack · Jul 3, 2015 at 12:00 pm · 2 comments

The Atlas of XDA

A few weeks ago, we asked you "How Does Your Location Affect Your Life As A Power User?". In the days that followed, members from all over the world shared their stories and experiences of life across the globe. Allow me to introduce the true story of what it means to be a power user on this pale blue dot.   Index Africa & Oceania: Indonesia, Libya, Madagascar, New Zealand, Nigeria, South Africa, Americas: Brazil, Chile, Columbia, Costa Rica, Guatemala, Martinique, United States,...

XDA NEWS
Mario Tomás Serrafero · Jul 3, 2015 at 11:10 am · 3 comments

New Snapdragons: Some Context & Contrast

It hasn’t been a good year for Qualcomm so far. Every device featuring the Snapdragon 810 has had a less-than-stellar fate, be it because of overheating complaints or actual decreased sales. HTC is in a particularly worrisome situation, and Sony’s Z4 is slipping down Japanese charts just over a week after its release. The G Flex 2, Mi Note Pro and Z3+ all saw complaints as well. Even MediaTek is seemingly getting an advantage over this.   But a particularly...

XDA NEWS
Aamir Siddiqui · Jul 3, 2015 at 10:12 am · 1 comment

Google To Launch Next Gen Android One On July 14

The first gen of Android One devices to be launched in India in September 2014 were decent starter smartphones, featuring budget specs and a promise of fast updates. However, the phones did not pick up as big a response as Google hoped. Now, as per a report by The Economic Times, it appears that Google is rethinking their strategy towards Android One in India. The first gen Android One devices focused on first time smartphone users, but were flawed in...

XDA NEWS
Share This