Google is Eliminating Preferred Care Deductibles for Pixel 2 & Pixel 2 XL Warranty Repairs

Google is Eliminating Preferred Care Deductibles for Pixel 2 & Pixel 2 XL Warranty Repairs

Update: article has been updated to more accurately reflect the new Preferred Care situation. Sorry for the confusion!

Rejoice! If you own a brand new Google Pixel 2 or Pixel 2 XL, then we have some good news to share. Google is sending out emails to its Preferred Care customers tonight telling them that they are eliminating deductibles if you experience hardware failures due to normal wear and tear during the warranty period—now extended to 2 years.

This news comes in light of the recent display-related troubles that some Pixel 2 XL owners have been having experiencing. Some people took issue with the muted colors of the display’s default calibration profile while others experienced temporary burn in and blue tint color shifting. To address these issues, Google announced that they would offer an update that would bring a more saturated color profile to the Google Pixel 2 XL. Furthermore, to make things up to all of their customers, they announced that they would extend the 1 year manufacturer warranty to 2 years.

At the time, however, there was some confusion regarding how Preferred Care would be treated. Preferred Care customers were understandably miffed that regular customers would receive an extended manufacturer warranty without receiving any added benefits of their own. Given that customers have to pay $129 to buy Preferred Care and also a $79 deductible to process a claim, it seemed odd that nothing would be done for these users.

Google Pixel 2 Preferred Care

Email sent out to customers

Thankfully, Google has reversed course and eliminating deductibles for warranty claims under the Preferred Care plan—so long as the claim isn’t for accidental damage. This might sweeten the deal for existing users and entice even more people into purchasing the plan. Personally, I baby every device I own but for those of you who want to be extra cautious, then you’ll have another year of deductible-free Preferred Care coverage to enjoy.


Thanks XDA Member Nathan for the tip!

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