Microsoft Outlook support rep’s account was hacked and some users’ emails could have been accessed
Microsoft is one of the most popular software companies in the world. Sure, they also make hardware in forms of laptops, desktop computers, tablets, and other variations, but the American company’s focus has always been software. They release all kinds of apps and services for virtually all platforms: web, desktop, mobile, and even server. Microsoft Outlook is not the most popular service of them, but it has a respectable amount of users. Actually, its Android app is my favorite because of the beautiful user interface. The Verge is reporting that some Outlook’s users’ emails may have been compromised.
Over this weekend, Microsoft sent out emails to some Outlook users, claiming that their email addresses, folder names, subject lines, and email contacts had been compromised by hackers. As it turns out, the situation is much more severe. Apparently, a small number of Outlook accounts have been hacked, giving hackers access to these accounts. Famous publication Motherboard claims that these accounts have been compromised for about 6 months, and they have been used for resetting the passwords on the iCloud accounts for unlocking stolen iPhones. Motherboard was the first publication who posted the screenshot of the email that was sent to users, after which Microsoft admitted the details.
Microsoft still isn’t clarifying exactly how many accounts were hacked. Thankfully, most of the compromised users received the notification and were guided to secure their accounts. Microsoft is even saying that Motherboard’s claim about the 6-month timeframe is inaccurate and the incident took place between January 1st and March 28th of 2019. Hackers apparently got access to a Microsoft support agent’s credentials, which enabled people outside Microsoft to access information from Outlook accounts.
The information in this article has been updated. We apologize for any inaccuracies.
Source: The Verge