Motorola Responds to Complaints About Moto Z2 Force Screen Scratches
Motorola is proud of the ShatterShield screen that they use on the Moto Z2 Force. The company used it last year with the Moto Z Force and put the device through a number of durability tests directly on stage right when it was announced. They advertise the screen as being shatterproof since so many people drop their phones which results in a cracked glass screen. Motorola says they’ve been evolving the technology over the years but some are complaining about how prone the Moto Z2 Force is to scratches.
When Motorola first launched the technology with the Droid Turbo 2, they were happy to tell people how it worked. The materials start with a rigid aluminum core for structural integrity and durability. Then they add a flexible OLED panel to help absorb the shock of a drop and then put two touch layers on top of that in case one of them breaks. They call the next layer an interior lens that’s purpose is to provide a clear protective shield that won’t crack or shatter.
Then they add an exterior lens on top of that that is supposed to be harder and help protect the display from normal wear and tear. With the Moto Z2 Force, this exterior lens can be replaced by Motorola only (they let customers replace it before), but it’s this exterior lens that has been shown to be scratched very easily. Pocketnow reached out to Motorola to ask why this was happening and their response seems to indicate that it shouldn’t be this way.
The company said the ShatterShield display of the Moto Z2 Force now uses a 3D design in an attempt to compete with other flagships. Motorola claims to have done durability tests that shows it is as durable as last year’s product too. They believe the Moto Z2 Force unit that is easily scratched “was one of the very first production units” and that they “do have an improvement in the works that consumers will see shortly after launch.”