Nextbit Ends Customer Support for the Robin
Crowdfunded products have a bit of a stigma to them as they are generally plagued with issues right from the start. This didn’t happen with the Nextbit Robin though. In fact, the company did a great job at not only delivering the product they advertised, but they didn’t disappear after it shipped either. However, there was the issue of the cancelled CDMA version of the Robin, and that did bother a lot of people. But for the most part they did what they set out to do.
The Robin was a polarizing device right from the outset. Some absolutely loved the design and idea of its cloud storage features. While others felt the design wasn’t that inspiring and felt these cloud features weren’t really needed right now. No matter how you felt about the phone itself though, it’s clear the company was dedicated and even embraced the developer community. It wasn’t too long after release when we heard they were working with the folks at Paranoid Android and helped the team getting a custom ROM out for the device.
Then earlier this year the company announced they had been acquired by Razer and that made current owners wonder what would happen to their phone. The CEO of Nextbit said they would continue to offer hardware support for the Nextbit Robin for the next 6 months, and would offer software support for another 12. It’s been well over 6 months since that announcement was made and recently they confirmed customer support had officially ended.
For those who still own the device, they will keep their online help website up here, so you can refer to that if you need help with something. They kept up their promise about continuing software support too and started rolling out Android 7.1.1 Nougat to the Robin a few months ago. They have even confirmed that they still plan on supporting the software, as promised, and that will last until around February 18th, 2018.