[Update: Moto X4 no longer offered] Bootlooping Nexus 5X Owners with Project Fi’s Device Protection Are Getting Moto X4 Android One Edition Replacement Devices
The bootloop issues that plagued LG devices a few years ago left a stain on the company’s reputation. The Nexus 5X also exhibits the problem, and while there’s a tweak to the phone’s kernel that fixes it, it isn’t for the faint of heart. There’s good news, though, for Nexus 5X owners who subscribe to Google’s Project Fi wireless service and pay for Device Protection: Google will replace your phone with the Moto X4 Android One Edition, according to AndroidPolice.
When the bootlooping issue first cropped up, some Nexus 5X owners were able to get a replacement device from Google, but others were told they had to contact LG or Huawei instead. Project Fi’s device replacement offer isn’t a free deal — you’ll still have to shell out $69 for the deductible. But it’s much better than Project Fi’s previous offer. Before the change in policy, Project Fi was offering customers a choice of $100 in Google Play credit or a check for $53, ostensibly because of Nexus 5X stock shortages.
The root cause of the Nexus 5X bootloop issue is unclear right now. In the case of LG phones like the G5 and V10, some users were able to fix it by baking them in the oven, which might be a sign it had to do with the phones’ solder (heat from the oven might have helped partially melt the solder). This led to speculation that LG was using cheap solder, but then non-LG devices like the Huawei Nexus 6P started to experience the same issue. Some folks have pointed the finger at Qualcomm’s Snapdragon 808 and Snapdragon 810 system-on-chips — there appears to be an issue with the big cluster CPU cores in the chips’ big.LITTLE configurations.
In any case, it’s good to see that Google’s making things right for Project Fi customers.
Update: Moto X4 no longer being offered
According to a Redditor who spoke with customer support, the Moto X4 was only offered temporarily until refurbished Nexus 5X devices were available. Those of you on the Device Protection plan may be offered full refunds for your device, but don’t expect a nice upgrade anymore.