[Update: Static Noise Update] Google will roll out an update to improve Pixel Buds Bluetooth stability and connectivity
The Google Pixel Buds launched a couple of months ago and received mostly glowing reviews. These truly wireless earbuds are what most people wanted back when the first Pixel Buds were announced. However, as good as the new Pixel Buds may be, they aren’t without their fair share of issues. One of those issues is quite significant, unfortunately, as they involve Bluetooth audio cutouts and pausing. Google is now promising to roll out a software update to fix the problem.
Google addressed the situation in the support forums for a thread that was created in early May. Pixel Buds users say they experience audio cutting in and out when moving their heads. Re-pairing the headphones with their phone didn’t solve the issue. Google eventually sent the original user a new pair of Pixel Buds but the problem persisted. Several other users in the thread reported the exact same issues with their Pixel Buds.
Earlier today, a Google employee commented on the issues and said a software update will “improve Bluetooth stability and connectivity” in the coming weeks.
I just wanted to let all of you know that we’ve heard you, and our team will be rolling out software updates in the coming weeks to improve Bluetooth stability and connectivity.
The employee later went on to elaborate that the update will decrease the instances of phone call cut-outs, improve auto-recovery when one or both earbuds lose connection, and improve media playback stability for phones with software audio encoding. This week, there will be an update (version 296) to decrease the audio hissing/static noise that some people have experienced.
Pixel Buds users are being asked to participate in the Help Community and send bug reports if they experience the issues. They can do this by going to the preferences page for Pixel Buds on their phone > More settings > Send feedback.
Update: Google is rolling out the v296 update for the Pixel Buds
Google is rolling out the v296 update to the Pixel Buds, which is supposed to fix the static hissing on the earbuds.
— Sir Prince Alexander III (@GueboSplash) June 10, 2020
However, reports mention that the issue may not have been entirely fixed yet, as some users are still facing the same. We await further clarity on the situation.