Ring recalls some batches of its smart doorbells due to overheating risk
Ring, the Amazon-owned smart security company, is recalling selected batches of its iconic smart doorbells after a potential overheating hazard was discovered. The recall affects the Ring 2nd Generation Video Doorbell, first released in 2018. Although, when connected and installed correctly, the units pose no threat, if incorrect screws are used, it can cause the components to heat up and cause risk of injury or property damage.
The advisory from the US Consumer Product Safety Commission suggests that 350,000 devices are covered by the recall notice, along with a further 8,700 in Canada. Despite being termed as a ‘recall’, users are not required to return the product, but rather call and request or download an updated set of instructions which includes a warning against using alternative screws to mount it to the wall. It makes a change from warnings over data collection, we guess.
Users who have set up their device using all the official parts that came in the box shouldn’t have to do anything. However, if you’ve just bought one, or know that you used your own mounting screws, you should visit the recall page on the Ring website, having made a note of the serial number of your unit. Unless you have specific concerns, or your doorbell has already gone a bit fourth-of-July, then you don’t need to contact Ring, simply download the new instructions and stick to them. If your unit is affected and it’s already wall-mounted with the wrong screws, contact the number on the Ring website for advice about the next steps.
Since its post-$1bn buyout by Amazon in 2018, Ring has expanded its product line to include indoor cameras and a full security system with alarm, but its doorbell remains the iconic product line, so this is slightly embarrassing, though, in fairness, all it had failed to do is warn people against ignoring the original instructions, a ‘how not to’ guide not generally being the first thought when designing a product.