Samsung may soon introduce a new Samsung Flex program with Premium Care included

Samsung may soon introduce a new Samsung Flex program with Premium Care included

Samsung is a huge company with a lot of products and services to match. Currently, Samsung has Samsung Premium Care, which is an extended warranty program, and the Samsung Upgrade Program, which provides financing options and allows users to upgrade to the latest Samsung flagship every year. Now, Samsung is launching a new Samsung Flex program with Samsung Premium Care included.

An APK teardown can often predict features that may arrive in a future update of an application, but it is possible that any of the features we mention here may not make it in a future release. This is because these features are currently unimplemented in the live build and may be pulled at any time by the developers in a future build.

We were able to find references to the new Samsung Flex program in the latest Shop Samsung APK, version 1.0.16118. These strings state that Samsung Flex will let you upgrade to one of their products early. It will also include Samsung Premium Care.

<string name="samsung_flex">Samsung Flex</string>
<string name="samsung_flex_disclaimer">One monthly price. Premium Care support and service. Early upgrades to the latest %1$s. Cancel any time.*</string>

I think this could be an enhancement to the Samsung Upgrade program, but there is no way to be certain. Getting early access to devices does put a damper on that theory. This program will likely allow you to get some of their devices, with Premium Care included. As much info as these strings give us to what Premium Care is, it leaves us with more questions than it answers.

One thing I will say is if you are interested in getting this program for Samsung Premium Care, that’s a bad idea. Samsung Premium Care is one of the worst insurance programs I have ever personally used. Both XDA Portal Contributor Eric Hulse and I have recently tried to contact Asurion, the company that runs Premium Care. We have both experienced absolutely horrendous service. They go out of their way not to help us. They also have policies regarding the number of devices that can be covered under Premium Care, but they don’t tell you this unless you have an issue. Eric has, and pays for, 3 devices on Premium Care all under the same phone number. According to Asurion, you can only have 1 device per phone number. This isn’t publicly stated anywhere. He only found out about this policy after weeks of calls and messages with support.

While we don’t know much about this program, it does seem interesting. Paying a monthly fee for Premium Care and early access to upgrades on Samsung products seems like a great deal. Hopefully, we’ll learn more about this program soon. Just because it shows up in the strings, that doesn’t mean we will see it make the light of day, though. Hopefully we do, because these payment programs can be great for those who love to upgrade to the latest and greatest every year.


Thanks to PNF Software for providing us a license to use JEB Decompiler, a professional-grade reverse engineering tool for Android applications.