Some Samsung Galaxy S9 users are noticing touchscreen dead spots, Samsung is investigating
Those of us within the smartphone community generally have a few elements of the hardware and design that are more important to us. For example, there’s a passionate segment of the community who refuse to migrate away from the 3.5mm headphone port. Then we have some who care about nothing else other than the aesthetic design or overall battery life of a device. One thing that unites most of us is the display since it’s something we are interacting with every time we use our device. So when something is wrong with the quality of a smartphone’s display, it’s instantly noticeable. This is what is currently being reported with dead spots in various areas of the Galaxy S9 and Galaxy S9+ screen.
The quality of the display of a smartphone or tablet can also be tied together with the perceived performance of the device. As you can imagine, if you begin scrolling through a website or application and notice the scrolling speed is slow because you hit a dead spot. You may end up thinking there’s something wrong with the performance as it can sometimes be mistaken as jank. However, the more you use an affected device the more you will begin to see it has nothing to do with performance. That is what we’re seeing reported with Samsung’s latest flagship smartphones.
Over the last week, we have seen an increasing number of reports from new Galaxy S9 and Galaxy S9+ customers who are noticing these dead spots when interacting with the display. Sometimes this manifests when the smartphone doesn’t register a single tap on the display. Other times it’s an issue when someone is scrolling through a website or an application as the dead spots completely impact the natural scrolling momentum. Samsung has officially come out with a response for those who are worried about the issue.
At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating. We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.
Some people within the community have been able to get around this issue by performing a factory reset, while others have had success after turning up the sensitivity within the device’s settings application. If your smartphone is still under warranty then you should definitely get in contact with Samsung about the issue. Anyone who imported a device from another country (or has voided their warranty for some other reason) may find these two suggestions to be of help.